Article 1             Purpose of these Terms of Use

1.      The purpose of these Terms of Use is to set forth terms and conditions between Synk, LLC. (the “Company”) and users of the “Parent Time” services provided by the Company (each, a “User”; those services, the “Services”) in relation to use of the Services.

2.      Please read these Terms of Use carefully before using this website.  If there is any contradiction or conflict between the contents of matters set forth in these Terms of Use and matters regarding the Services that are posted on this website, these Terms of Use will prevail, unless it is otherwise provided to the effect that matters posted on this website do so.

3.      By applying to use the Services, a User will be deemed to have agreed to these Terms of Use.  If a User does not agree with these Terms of Use, that User may not use the Services.  These Terms of Use might be amended under the provisions of Article 548-4 (Amendment to Standard Terms and Conditions) of the Civil Code due to an amendment to a law or regulation, a change in social circumstances, a change in the Services, or any other similar reason.  If these Terms of Use are to be amended, the Company will notify Users in advance (in principle, no later than 30 days before the amendment) of the amendment to these Terms of Use by posting on this website to the effect that these Terms of Use will be amended, the contents of these Terms of Use after the amendment, and the amendment date (that notice, an “Amendment Notice”), and unless otherwise provided, these Terms of Use after the amendment will become effective from the amendment date stated in the Amendment Notice.  If a User does not agree with these Terms of Use after an amendment, that User is requested to discontinue use of the Services.  If a User uses the Services after the amendment date, that User will be deemed to have agreed to the amendment in question, and these Terms of Use after the amendment will apply.

 

Article 2             Details regarding the Services

1.      If a User desires provision of the Services, the User will delegate the Services to the Company.  Due to daily fluctuations in the working situation of staff who provide the Services (“Nannies”) and the status of demand, the Company might be unable to secure a Nanny who can be delegated to conduct the Services depending on the date, time, and location requested by the User.  With respect to the Services, the Company does not guarantee that it will be able to secure a Nanny who can provide the Services at the date, time, and location requested by the User.

2.      The contents of the Services provided by the Company to Users are as follows:

(1)     childcare services; and

(2)     any other services incidental to the preceding item determined necessary by the Company.

3.      The Company may change the contents of the Services at its own discretion.

 

Article 3             Conditions of use

1.      A person who satisfies all of the following requirements may use the Services:

(1)     a person who has never been refused use of the Services and who has never had his or her use of the Services suspended due to a violation of these Terms of Use;

(2)     a person who is 20 years of age or older;

(3)     a person who does not belong to an anti-social force and who has not cooperated with, or been involved in the maintenance or operation of, an anti-social force;

(4)     a person who has parental authority over and resides with a child aged 0 to 15 years old;

(5)     a person who uses the Services solely for the purpose of temporarily entrusting the care of his or her child;

(6)     a person capable of communicating in Japanese or English at a conversational level; and

(7)     any other person approved by the Company.

2.      The Company is unable to accept entrustment of children with severe allergies, illnesses, or disabilities.  In addition, the Company may refuse to accept entrustment of a child if the child has a fever of 37.5°C or higher on the day in question or is suffering from a contagious illness or the like or if the Nanny determines during the initial meeting that childcare by a person other than the User would be inappropriate.  Except in cases where there are reasons attributable to the Company, the Company will not refund use fees or other charges and will not be liable for any damage incurred by a User, a User’s child, or a third party (including, but not limited to, use fees for a substitute nanny or an alternative childcare facility and loss of income due to a guardian’s absence from work).

 

Article 4             Application procedure

1.      A person who wishes to apply for the Services must enter the prescribed requisite information (name, email address, hotel, emergency contact information during stay in Japan, etc.) on this website.  In addition, for identification purposes, the User must present to the Nanny documentation certifying the identity of the User when entrusting the care of User’s child.

2.      In preparation for a case where a disaster, accident, or the like occurs during the period of a child’s entrustment and it becoming necessary for the Company or a Nanny to contact an embassy or the like, each User (a) agrees to the Company or the Nanny viewing documentation certifying the child’s identification that has been submitted to the User’s hotel or travel agency and (b) must notify that hotel or travel agency to that effect in advance.  In addition, if a User has not submitted documentation certifying his or her child’s identification to the User’s hotel or travel agency, the User must provide the Nanny with a copy of documentation certifying the child’s identification when entrusting the child.  If the User fails to comply with these provisions and any damage occurs to the User, the child in question, or a third party, the Company will not be liable for that damage.

3.      If there is any change to the information submitted by a User to the Company, the User must promptly notify the Company of the details of that change.  If the User fails to notify the Company of the details of any change and any damage occurs to the User, the child in question, or a third party, the Company will not be liable for that damage.

4.      The Company might, as necessary, request an online consultation with a User and his or her child prior to the use of the Services, and if the User does not comply with that request, the Company might refuse the User’s use of the Services.

 

Article 5             Establishment of Individual Agreements

An agreement pertaining to the Services (an “Individual Agreement”) will be established at the time when a User applies for the Services in accordance with the preceding Article and the Company accepts that application.  If the Company is unable to accept the application, it will notify the User of the reason for that non-acceptance.

 

Article 6             Cancellation policy

The Company or a User may cancel an Individual Agreement by notifying the other party prior to the date of performance.  Cancellation fees and the like in that case are governed by the provisions below.

(1)     Cancellation by a User

-        From time of reservation confirmation until 90 days prior to the service date: Free of charge

-        From 89 days to 31 days prior to the service date: 30%

-        30 days or less prior to the service date: 100%

Note 1:  A notification received at or after 6:00 p.m. will be treated as a cancellation made on the next business day (weekends and holidays are not counted as business days).

Note 2:  A Nanny will wait at the designated meeting place for five minutes even if the User in question does not make any contact.  If the User has not arrived after five minutes have elapsed, the service in question will be canceled, and in that case no refund will be provided.

(2)     Cancellation by the Company

-        The Company might cancel an Individual Agreement if the User in question fails to pay use fees, if the User in question violates these Terms of Use, if information provided to the Company is inconsistent with actual circumstances, if the Company determines that provision of the Services would be difficult due to the child’s condition on the day in question, or if other reasonable grounds for cancellation exist.  Except in cases where there are reasons attributable to the Company, the Company will not refund use fees or other charges and will not be liable for any damage incurred by a User, a User’s child, or a third party (including, but not limited to, use fees for a substitute nanny or an alternative childcare facility and loss of income due to a guardian’s absence from work).

 

Article 7             Contents of childcare services

The contents of childcare services provided by the Company through the Services are stated below.  Children eligible for the Services are those aged 1 to 15 years old.

 

1.      Contents of provision

(1)     Temporary entrustment of care for a User’s child inside of an accommodation facility designated by the User (age range: 1 to 15 years old)

(2)     Accompaniment of a User and his or her family members during activities outside accommodation and provision of childcare services (e.g. a theme park, a department store, etc.) (age range: 1 year of age or older)

(3)     Temporary entrustment of care for a User’s child at an affiliated childcare facility or educational facility upon the User’s request (age range: 1 to 12 years old)

(4)     Provision of Japanese cultural experiences at Japanese restaurants, temples, shrines, or other venues upon a User’s request (age range: 6 years of age or older)

(5)     Other services posted on this website

(6)     Any additional services determined necessary by the Company or a Nanny in connection with (1) to (4) above

Note:     To ensure the safety of each child, a Nanny will not perform any of the following services during the period of childcare service:

(1)     preparation of or assistance with meals for the child when the User in question is not present;

(2)     medication or implementation of other medical treatment (except in the case of an emergency, details for which are set forth separately);

(3)     acts that a Nanny is not permitted to perform under laws, regulations, or the like; and

(4)     other acts determined inappropriate by a Nanny.

 

2.      Hours of provision

In principle, a Nanny is able to provide childcare services from 9 a.m. to 10 p.m. (however, depending on a User’s request, services may be provided after 10 p.m.), 365 days a year.  Contract periods for childcare services are based on blocks of three hours each, and if the contract period exceeds three hours, then additional periods may be set for every subsequent period of 60 minutes.  A 60-minute additional fee will be charged if the pickup time is delayed by five minutes, and additional fees will be charged every 60 minutes thereafter.  Childcare service provision periods are measured in the manner set out below.

(1)     Start: When a Nanny meets a User and the User’s child in conducting the childcare service

(2)     End: When the child is returned to the User and the User signs the service completion signature space

(3)     Even if the actual childcare service period is shorter than the scheduled period applied for by a User, no refund will be provided.

 

3.      Handling during conduct of childcare services

While conducting childcare services, a Nanny will, upon the request of the User in question, convey the status of the User’s child via WhatsApp to the extent that doing so does not interfere with childcare.

 

4.      Handling of emergencies

(Preparation for emergency situations)

The Company and each Nanny (a) understand that it is necessary to report the circumstances of an accident or the like to prefectural governments or other bodies and (b) confirm that the method of returning the child in question in the case of a disaster, such as a fire or earthquake, will be implemented at the location set forth in the document signed at the time of entrustment.

 

(Handling in the case of an emergency)

If an emergency occurs (e.g., if a child develops a fever of 38°C (100.4°F) or higher), the Company and the Nanny in question will endeavor to immediately contact the User in question or the emergency contact and seek instructions.  Even if the User cannot be reached during an emergency, the Company and the Nanny will prioritize the safety of the child’s life and physical health, calmly assess the situation, evacuate the child to a safe location, and take appropriate measures, such as giving first-aid treatment, transporting the child to a medical facility, or further evacuation.  Each User agrees to his or her child receiving all necessary medical measures or treatment to maintain the child’s health and safety, as determined by the nearest medical facility available (including, but not limited to, any hospital affiliated with the Company).

Each User will, at his or her own responsibility, bear all medical expenses related to his or her child (e.g., expenses for emergency medical treatment, emergency transportation, hospitalization, medication, or the like).

If emergency medical treatment is required, the User in question will be liable for directly paying the medical expenses to the medical institution, and the Company will not be liable for payment of any such expenses.  The Company and a Nanny might assist in communicating with medical institutions as necessary; however, each of the Company and the Nanny does not have the right to make medical decisions or decisions regarding treatment and will not be liable for any such decisions or treatment.

 

(Handling after the event of emergency)

The Company and the Nanny in question will use their best efforts to handle any emergency; however, the Company and the Nanny will not be liable for any damage, including any aftereffects or other harm to the child, resulting from such handling.  In addition, the Company will take necessary measures, such as reporting to prefectural governments or other bodies, without delay after handling an emergency.

 

Article 8             Nanny qualifications and scope of responsibility

1.      Nannies who possess appropriate qualifications and experience assume charge of the childcare services provided by the Company.  However, the details of the qualifications and experience of each Nanny will be disclosed separately upon a User’s request.  Each Nanny monitors each child’s health condition within a reasonable scope during the provision of childcare, and if a Nanny finds any irregularities, the Nanny will immediately report to the User in question to that effect.

2.      Each Nanny considers the safety of each child as the highest priority and performs the childcare service with the due care of a prudent manager; however, the Nanny may not engage in any medical treatment or related activities (including EpiPen administration when anaphylactic shock occurs).  In addition, each of the Company and the Nanny is not obligated to conduct any such treatment or activities and will not be liable for any failure to conduct any such treatment or activity.

 

Article 9             Use fees

1.      The base fee for this service is ¥57,000 (tax excluded) for up to three hours for one child.　For any time exceeding three hours, an additional ¥18,000 (tax excluded) will be charged per hour.　For siblings, one nanny can care for up to two children.　When caring for two children, the fee will be 150% of the standard rate.

An extra premium of 25% and the Nanny’s taxi fares are charged as a late-night/early-morning fee from 10 p.m. to 9 a.m., and an additional special arrangement fee of 10,000 yen (tax excluded) for every three hours is also charged from midnight to 6 a.m.  If a User makes a booking on the same day, an additional special arrangement fee of 10,000 yen (tax excluded) for every three hours will also be charged (hereinafter, these fees are collectively referred to as the “Services Use Fees”).  Users must, in accordance with the Company’s invoice, make payment by bank transfer (any transfer fee will be borne by the User) or credit card within seven days after making an application.

2.      If actual expenses are incurred in addition to the Services Use Fees and actual expenses paid pursuant to the preceding paragraph and if the Company or a Nanny pays those actual expenses in advance for a User, the User must pay those actual expenses by bank transfer (any transfer fee will be borne by the User) or credit card within seven days after completion of the provision of the Services.

3.      The performance of a User’s payment obligation will be completed when the User pays the Services Use Fees and actual expenses to the Company pursuant to the preceding two paragraphs.  Each User must not directly pay to a Nanny the Services Use Fees, actual expenses, or other monetary amounts, unless otherwise agreed to by the Company.  Even if a User pays the Services Use Fees, actual expenses, or other monetary amounts to a Nanny or a third party, the payment obligation under the preceding two paragraphs will not be extinguished.

4.      If there is any change to or error in the registered contents of credit card information, such as the credit card number or period of validity, or if a payment is not completed due to as the invalidity of a registered credit card or the like, the User in question must immediately remedy the situation.

5.      If a User delays a payment, the Company might demand payment from the User and contact the emergency contact address of the User.

 

Article 10           Protection of personal information and information provision

The Company appropriately handles personal information and other private information of Users in accordance with the privacy policy.  Please refer to the following link for details of the privacy policy (https://www.synkllc.com/en/privacypolicy-jp).

 

Article 11           Intellectual property rights, etc.

Each User acknowledges that any and all copyrights, trademarks, and other intellectual property rights related to the Services belong to the Company or a right holder who grants the Company authorization to use those intellectual property rights.  Each User must not copy, assign, lend, translate, modify, reproduce, transmit to the public (including enabling transmission to the public), transfer, distribute, publish, use for commercial purposes, or take any other similar actions in relation to, these intellectual property rights.

 

Article 12           Change and suspension, etc. of the Services

Even if the Services are changed, suspended, canceled, or ended, each Individual Agreement validly established before that point in time will be performed in accordance with the terms and conditions after the change or the like  However, if the performance of an Individual Agreement becomes impossible due to the end of the Services, the Company will refund the Services Use Fees for the Services not provided or conduct another similar appropriate response.

 

Article 13           Prohibited matters

1.      Each User must not engage in any of the following acts when receiving provision of the Services:

(1)     violence, intimidation, threats, or acts of menace against a Nanny or any other behavior that causes physical harm to staff members;

(2)     any act of physically touching a Nanny or sexual harassment or any other obscene behavior with respect to a Nanny;

(3)     slandering a Nanny or any other behavior that damages the reputation of a Nanny;

(4)     any act of causing a Nanny to engage in work under direct commands or orders;

(5)     any act that interferes with the operation or provision of the Services;

(6)     any act that violates laws, regulations or public order or morals; or

(7)     any other act that is inappropriate

2.      Each User may not, whether before or after the provision of the Services, receive the Services or other similar services through the direct execution of an agreement with a Nanny arranged by the Company or any other similar method.

 

Article 14           Scope of application of insurance

1.      The Company and each Nanny will endeavor to ensure the safety of each User’s child; however, neither the Company nor the Nanny will be liable for any of the following:

(1)     any health problem caused by a past illness or chronic disease borne by a child;

(2)     any minor accident or injury that occurs during the childcare period (e.g., a fall or a mild physical blow);

(3)     any accident or trouble caused by any false declaration or failure to report necessary information by a User;

(4)     any accident caused in relation to a third party (such as visitors to a User’s home or siblings); or

(5)     any other accident caused by a reason not attributable to the Company or a Nanny.

2.      The Company takes out appropriate insurance (such as damage liability insurance) against accidents or injuries during the provision of the Services.  The Company’s scope of application of insurance is limited to any accident or damage that is caused intentionally or through gross negligence by a Nanny.  Neither the Company nor any Nanny will be liable for any accident caused by minor negligence or force majeure.  Each User must, at his or her own liability, deal with any event not covered by the insurance (such as the worsening of physical condition due to a chronic disease borne by a child or harmful acts by a third party).

3.      The Company strongly recommends that each User take out overseas travel insurance as a provision against damage due to a reason not attributable to the Company or a Nanny.

 

Article 15           Third-party services

1.      Some third-party websites might provide links to the Services regardless of whether the Company’s approval has been granted to do so.  The Company will not be liable for any damage incurred by any User in connection with these third-party websites, unless that damage is caused by a reason attributable to the Company.

2.      Provisions and rules of terms of use and the like for external services apply to the use of those external services during the performance of the Services, so the Company will not be liable for any damage, dispute, trouble, or the like arising from such use of external services.

 

Article 16           Governing laws and jurisdiction

1.      These Terms of Use are governed by the laws of Japan, regardless of the nationality, place of residence, or any other circumstances of Users or their children, and the Tokyo District Court will be the exclusive court of jurisdiction in the first instance for all disputes arising out of or in connection with these Terms of Use.  In addition, the Services are provided within Japan, and each User understands and agrees that all acts of providing the Services will be completed within Japan.

2.      Each User agrees not to file any lawsuit regarding the Company or the Services in his or her country of residence or jurisdiction.  However, if such agreement is restricted by the laws and regulations of the country or region where the User resides, exceptions will be made only within the scope of such restrictions.

 

Article 17           Language

Translation of these Terms of Use into other languages are only reference translations, and therefore the contents of these Terms of Use are determined by the Japanese-language version, and any interpretation of those contents will be made based on the Japanese-language version.

 

Article 18           Contact address

If any complaints, questions, or the like arise in connection with the Services, please use the following contact address.

​

Synk LLC
4-3 Sasame-cho, Kamakura-shi, Kanagawa, Japan
Email: sayas@synkllc.com
Contact Person: Saya Sugawara (Director / Administrator)

Note: This facility is a privately operated childcare facility not authorized under Article 35 of the Child Welfare Act. In accordance with Article 59-2 of the same Act, its establishment has been duly reported to the Next Generation Development Division, Children’s Future Department, Kanagawa Prefectural Bureau of Welfare and Child Future (Tel: 045-210-4663).

 

(Last updated: 01SEP2025)