Article 1: Purpose of These Terms of Use

1. These Terms of Use (hereinafter referred to as the "Terms") establish the conditions for using the "Parent Time" service (hereinafter referred to as the "Service") provided by Synk LLC (hereinafter referred to as the "Company") for parents/guardians (hereinafter referred to as "Guardians").

2. Before using this website, please carefully read these Terms. In the event of any inconsistency between these Terms and any information posted on this website regarding the Service, these Terms shall prevail unless otherwise specified.

3. By applying to use the Service, Guardians are deemed to have agreed to these Terms. If you do not agree to these Terms, you may not use the Service. These Terms may be amended in accordance with Article 548-4 of the Civil Code (Amendment of Standard Terms and Conditions) due to changes in laws, social conditions, or modifications to the Service. If these Terms are amended, the Company will notify Guardians of the amendments by posting the revised Terms, the effective date, and a notice of the amendment on this website in advance (hereinafter referred to as "Amendment Notice"). Unless otherwise specified, the amendments will take effect from the effective date stated in the Amendment Notice. If a Guardian does not agree to the revised Terms, they must discontinue use of the Service. If a Guardian continues to use the Service after the effective date of the amendments, they will be deemed to have agreed to the revised Terms.

 

Article 2: About the Service

If a Guardian wishes to use the Service, they shall entrust childcare services to the Company.

Since nanny availability fluctuates daily based on demand and scheduling, there may be cases where a nanny cannot be secured for the requested date, time, or location. The Company does not guarantee the availability of a nanny at the specific date, time, and location requested by the Guardian.

1. The Service provided by the Company to Guardians includes the following:
   (1) Reservation and application for childcare services
   (2) Other related services deemed necessary by the Company

2. The Company reserves the right to modify the content of the Service at its discretion.

3. If a Guardian makes a payment to the Company via bank transfer, the Guardian shall bear any associated transfer fees.

 

Article 3: Eligibility for Use

Only individuals who meet all of the following conditions may use the Service. However, the Company may add, remove, or modify these conditions through an Amendment Notice.

    (1)Individuals who have not been previously denied use of the Service or had their use suspended due to a violation.
    (2) Individuals who are 20 years of age or older.
    (3) Individuals who are not affiliated with or involved in the operation or support of any antisocial forces.
    (4) Individuals who have parental authority and live with a child between the ages of 0 and 15.
    (5) Individuals who use the Service solely for the purpose of temporarily entrusting their child to a nanny.
    (6) Other individuals deemed eligible by the Company.

Cases Where the Service Cannot Be Used

The Service is not available for children with severe illnesses or disabilities. Additionally, if a child has a fever of 37.5°C or higher on the day of service, is diagnosed with a contagious illness, or if the nanny determines at the time of the meeting that the child is not suitable for care by someone other than the Guardian, the Company reserves the right to refuse service.

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Article 4: Application Procedure

1. Individuals wishing to apply for the Service must provide their name and email address to the Company, as well as details of their hotel accommodation and an emergency contact in Japan. Additionally, they must present a copy of their identification to the nanny at the time of child handover.

2. The Company may, at its discretion, request Guardians to submit identification documents related to the child (e.g., name, gender, date of birth). Guardians must comply with such requests. The Company will properly manage all submitted documents.

3. If there are any changes to the submitted information, the Guardian must promptly notify the Company. If a Guardian fails to update their information and this results in any damage or loss to themselves, the Company, or a third party, the Guardian shall be responsible for such damages.

4. Once the service date is confirmed, an online meeting may be conducted between the Guardian, the child, the Company, and the nanny.

If, during the meeting, the Company and the nanny determine that the child is not suitable for care by someone other than the Guardian, the service may be declined. Likewise, if the Guardian is deemed unsuitable as a client, the formal application may also be canceled.

 

Article 5: Conclusion of the Childcare Service Agreement

1. The Childcare Service Agreement is established when the Guardian submits a childcare service application on the designated website and the Company accepts the application. If the Company is unable to accept the application due to any reason, it will notify the Guardian accordingly.

2. If the Guardian cancels the agreement after it has been established, they must pay the cancellation fee specified in Article 6, Paragraph 1.

3. Even after a childcare service agreement has been concluded, the Company may cancel the agreement due to its own circumstances, and the Guardian agrees to this in advance. In the event of a cancellation due to the circumstances of the Company or the Nanny, or if the Nanny is late or leaves early (hereinafter referred to as “Delays, etc.”), the Company shall refund the unused portion of the amount received to the Guardian.

4. Except in cases where the Company or the nanny is at fault, the Company shall not be liable for any damages incurred by the Guardian due to cancellations or Delays, etc., including but not limited to the cost of an alternative nanny or childcare facility and the Guardian’s lost wages.

5. If the Company determines that the Guardian may be unable to pay the childcare service fees or may violate the prohibited acts specified in these Terms of Use, the Company may cancel the agreement even after its conclusion. In such cases, the Company shall bear no liability for the cancellation.

6. Upon the Guardian's request, the nanny shall present their childcare certification.

 

Article 6: Timing of Childcare Service Agreement Conclusion & Cancellation Policy

The Childcare Service Agreement is concluded when the Guardian provides the required information to the Company, submits an application for the service, and, ( after a Zoom interview, if necessary ) , the Company and the nanny accept the application. However, if either party cancels the reservation before the service execution date, the concluded agreement will be terminated. Applications and approvals shall be communicated via email notifications from the Company.

1. Cancellation Policy

• From the time the reservation is confirmed until 90 days before the service date: Free cancellation

• 89 to 31 days before the service date: 30% of the service fee

• 30 days or less before the service date: 100% of the service fee
  ※ Weekends and public holidays are not counted as business days.
  ※ Cancellations or changes made after 18:00 will be processed the next business day.
  ※ The nanny will wait at the designated meeting point for 5 minutes. If the Guardian does not arrive within 5 minutes and has not contacted the Company, the service will be canceled, and no refund will be provided.

2. Termination by the Company or Nanny

If, on the day of the service, the child’s condition makes it difficult to proceed with the service, the Company or the nanny may request termination of the agreement. In this case, 50% of the service fee will be refunded.

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Article 7: Childcare Services

1. Service Details

The childcare services provided by the Company are as follows. The eligible age range for children is from 1 year old to 15 years old.

(1) Scope of Services

1. Temporary childcare within the accommodations designated by the guardian. (Eligible age: 1 to 15 years old)

2. Accompanying the child while the guardian or family members go out (e.g., theme parks, department stores). (Eligible age: 1 year and above)

3. Temporary childcare at affiliated childcare or educational facilities upon the guardian’s request. (Eligible age: 1 to 12 years old)

4. Support for Japanese cultural experiences at restaurants, temples, shrines, or other venues upon the guardian’s request. (Eligible age: 6 years and above)

5. Other services listed on the Company’s website.

6. Any additional tasks deemed necessary by the Company or the nanny in connection with services (1) to (4).

Notes:​

• To ensure the safety of the child during the service period, the nanny shall not engage in the following activities:

  1. Cooking or assisting with meals when the guardian is absent.

  2. Administering medication or performing medical procedures (except in emergencies, as separately stipulated).

  3. Any other activities deemed inappropriate by the nanny.

 

(2) Service Hours

The childcare services are available from 9:00 AM to 10:00 PM, 365 days a year.

• Each booking is based on a minimum of 3 hours per session. If the duration exceeds 3 hours, additional time may be booked in 60-minute increments.

• If the guardian is late for pick-up, an additional charge equivalent to one session (60 minutes) will be incurred after a 5-minute grace period.

Time Calculation for Services:

1. Start Time: When the nanny meets the guardian and child.

2. End Time: When the nanny hands over the child to the guardian and the guardian signs the service completion form.

3. Please note that no refunds will be provided in the case that the actual usage time is shorter than originally scheduled.

 

(3) Communication During the Service

During the service, the nanny shall provide updates on the child’s status via WhatsApp, upon the guardian’s request, to the extent that it does not interfere with childcare duties.

 

(4)Emergency Response

1. Emergency Preparedness

• The Company and the nanny acknowledge the necessity of reporting incidents to relevant local authorities as required.

• The guardian and the Company shall confirm in advance the designated handover location for the child in case of disasters such as fires or earthquakes, as documented in a signed agreement at the time of service initiation.

• The guardian and the Company shall also verify the contact information of the relevant embassy in advance.

2. Response in the Event of an Emergency

• If an emergency (e.g., accident, injury, sudden illness, disaster) occurs, the Company and the nanny shall immediately contact the guardian or emergency contact and follow their instructions.

• If the guardian cannot be reached, the Company and the nanny shall prioritize the safety and well-being of the child and take appropriate action, including but not limited to:

  • Evacuating the child to a safe location.

  • Administering first aid or arranging for transportation to a medical facility.

  • Any other reasonable measures deemed necessary.

• The guardian shall bear all medical costs related to the child, including emergency medical treatment, ambulance services, hospitalization, and medication.

• The guardian shall be directly responsible for settling medical expenses with the healthcare provider, and the Company shall not be liable for any medical costs.

• The Company and the nanny may assist in facilitating communication with medical institutions when necessary; however, they shall not have the authority to make medical decisions or assume responsibility for medical treatment outcomes.

3. Post-Emergency Measures

• While the Company and the nanny shall take all reasonable measures to ensure the child’s safety, they shall not be liable for any consequences, including residual effects or injuries resulting from an emergency.

• The Company shall promptly report the incident to relevant authorities as required and take necessary follow-up actions.

 

Article 8: Nanny Qualifications and Scope of Responsibility

The childcare services provided by our company are carried out by qualified and experienced childcare staff (hereinafter referred to as "Nannies"). However, details regarding the qualifications and experience of individual Nannies will be disclosed upon request.

Nannies will reasonably monitor the child’s health condition during childcare and promptly report any abnormalities to the guardian. Nannies will prioritize the child's safety and perform their duties with the utmost care and diligence. However, they are not authorized to perform any medical procedures.

Furthermore, our company and Nannies do not bear any responsibility for diagnosing or treating illnesses or disabilities, nor are they liable for any medical expenses.

 

Article 9: Fees

1. The basic childcare service fee is ¥49,500 (including tax) + nanny transportation costs + actual expenses.

   • If optional programs are used, an estimate will be provided at the time of service application. The final fee will be calculated based on the actual childcare service time and confirmed in the completion report after service provision.

   • The guardian is responsible for covering the actual expenses incurred during the childcare service in addition to the service fee.

   • After receiving the estimate and invoice, the guardian must complete payment within 7 days via bank transfer or credit card.

   • If the nanny covers any expenses on behalf of the guardian, the guardian must reimburse these actual expenses at a later date.

2. The guardian's obligation to pay the childcare service fee and actual expenses is fulfilled only when payment is made directly to the company. The guardian may not pay the nanny directly for any fees, actual expenses, or other charges unless expressly permitted by the company.

3. Even if the guardian pays the nanny or a third party directly for childcare services or actual expenses, this does not fulfill their payment obligation under Clause 1.

4. If there is a change or error in the registered credit card number, expiration date, or other credit card information, the guardian must immediately correct it.

5. If the registered credit card is invalid and payment cannot be processed, the guardian must resolve the issue immediately.

6. In the event of delayed payment, the company may send payment reminders to the guardian and, if necessary, contact the emergency contact provided by the guardian.

 

Article 10: Protection of Personal Information and Information Provision

The company will handle guardians’ personal information and other privacy-related data appropriately in accordance with its Privacy Policy. For details, please refer to our Privacy Policy at:
https://www.synkllc.com/inquiry.

 

Article 11: Intellectual Property Rights

The nanny and the guardian acknowledge that all copyrights, trademarks, and other intellectual property rights related to this service belong to the company or to the rights holders who have granted the company permission to use them. The nanny and the guardian shall not reproduce, transfer, lease, translate, modify, reprint, publicly transmit (including making it available for public transmission), forward, distribute, publish, or use such rights for commercial purposes.

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Article 12: Amendments to Terms of Use and Suspension of Services

1. The Company may amend these Terms of Use under the following circumstances:
      (1) When the amendment is in the general interest of the Guardian(s).
      (2) When the amendment does not contradict the purpose of the contract and is reasonable.

In the event of an amendment to these Terms of Use, the Company shall, in principle, notify the Guardian(s) of the details of the amendment and the effective date at least 30 days in advance.

However, minor changes (such as typographical corrections) may be made without prior notice.

1. The Company shall not modify, suspend, discontinue, or terminate the Service without prior notice, except in the following cases:
      (1) When service provision becomes difficult due to force majeure, such as natural disasters or changes in applicable laws and regulations.
      (2) When the Company, based on a reasonable judgment, determines that the suspension of the Service is unavoidable.

In the event of any modification, suspension, or termination of the Service, the Company shall make reasonable efforts to notify the Guardian(s) in advance and take appropriate measures, including refunds for unused service fees, as necessary.

1. If the Service is modified, suspended, discontinued, or terminated, any contracts that were validly concluded prior to such an event shall remain in effect under the revised terms. However, if the termination of the Service makes it impossible to fulfill the contract, the Company shall take appropriate measures, including refunds for any unused service fees.

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Article 13: Scope of Insurance Coverage 

The Company and the Nanny will make every effort to ensure the safety of the child. However, the Company shall not be held responsible for the following:

• Health issues arising from the child's pre-existing conditions or chronic illnesses.

• Minor accidents or injuries occurring during childcare services (e.g., falls, minor bruises).

• Accidents or troubles resulting from false declarations or omissions of necessary information by the Guardian.

• Accidents involving third parties (e.g., visitors to the Guardian’s residence, siblings).

The Company maintains appropriate insurance coverage (e.g., liability insurance) to prepare for accidents and injuries during childcare services. Specific details of the insurance coverage will be disclosed upon request by the Guardian.

The insurance coverage applies only to accidents or damages caused by intentional misconduct or gross negligence on the part of the Nanny. The Company and the Nanny shall not be held liable for incidents caused by minor negligence or force majeure. For incidents outside the scope of insurance coverage (e.g., health deterioration due to the child's pre-existing condition, harm caused by third parties), the Guardian shall bear sole responsibility.

The Company strongly recommends that Guardians obtain personal travel insurance to cover damages not attributable to the Company or the Nanny.

 

Article 14: Third-Party Services

1. Third-party websites may provide links to this Service, with or without the Company’s consent. The Company shall not be liable for any damages incurred by the Guardian in connection with such third-party websites, unless such damages are attributable to the Company's negligence or misconduct.

2. When using external services during the provision of childcare services, the terms, conditions, and rules of such external services shall apply. The Company shall not be responsible for any damages, disputes, or troubles arising from the use of such external services.

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Article 15: Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Japan. Any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

This Service is deemed to be provided exclusively within the territory of Japan. All transactions, service provisions, and agreements are considered to have occurred within Japan.

Regardless of the User’s country of residence, these Terms and Conditions shall be governed by the laws of Japan.

The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any and all disputes arising out of or in connection with the Service.

The User agrees not to bring any claim or legal proceedings against Synk LLC or the Service in any jurisdiction outside Japan.

Provided, however, that if such agreement is deemed unenforceable under the mandatory laws of the User’s country or region, such limitations shall apply only to the extent permissible by said laws.

 

Article 16: Language

Any translations of these Terms of Use into other languages are provided for reference purposes only. The Japanese version shall prevail in determining the content and interpretation of these Terms of Use.

Article 17: Contact Information

If you have any concerns or questions regarding this service, please contact us using the inquiry details provided below. 

Contact: sayas@synkllc.com

(Last updated: April 15, 2025)

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